IGAE Event

Call for Papers

The International Conference on Customer-Centric Digital Banking Models invites researchers, academicians, industry professionals, and practitioners to submit original and high-quality research contributions. The conference aims to provide a global platform for knowledge exchange, innovation, and collaboration across diverse research domains.

This conference focuses on emerging trends, practical challenges, and cutting-edge advancements in areas such as Banking encouraging interdisciplinary research and innovative approaches to solving real-world problems.

Authors are invited to submit papers addressing, but not limited to, the following areas:

Customer experience in digital banking ›

Personalization strategies for banking services ›

Role of AI in customer engagement ›

Omni-channel banking experiences ›

Customer feedback and service improvement ›

Digital onboarding processes for customers ›

Impact of mobile apps on banking ›

Customer loyalty programs in digital banking ›

Data privacy concerns in customer interactions ›

Innovative payment solutions for customers ›

Customer education in digital finance ›

User interface design for banking apps ›

Social media engagement strategies ›

Customer segmentation in digital banking ›

Challenges of customer retention in banking ›

Future trends in customer-centric banking ›

Impact of fintech on customer expectations ›

Case studies of successful digital transformations ›

Customer service automation in banking ›

Building trust in digital banking relationships ›

The conference welcomes theoretical, empirical, and applied research contributions that address real-world challenges and propose innovative solutions. All submitted papers will undergo a rigorous peer-review process to ensure originality, technical quality, and relevance to the conference themes.

Accepted papers will be presented at the conference and considered for publication in reputed journals and conference proceedings.

Conference Registration

Accepted authors must register for the conference to present their work.
Early registration allows you to take advantage of discounted fees.
Check the registration page for more details.

Publication Opportunities

Selected papers will be published in the IGAE Conference Proceedings or other journals affiliated with IGAE. Authors whose papers are accepted for publication will be notified in advance.

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