IGAE Event

Call for Papers

The International Conference on Retail Banking and Customer Experience invites researchers, academicians, industry professionals, and practitioners to submit original and high-quality research contributions. The conference aims to provide a global platform for knowledge exchange, innovation, and collaboration across diverse research domains.

This conference focuses on emerging trends, practical challenges, and cutting-edge advancements in areas such as Banking encouraging interdisciplinary research and innovative approaches to solving real-world problems.

Authors are invited to submit papers addressing, but not limited to, the following areas:

Enhancing customer experience in retail banking ›

Omni-channel strategies for banks ›

Role of technology in customer service ›

Personalized banking experiences for customers ›

Customer journey mapping in banking ›

Impact of social media on banking ›

Customer feedback mechanisms in banking ›

Loyalty programs in retail banking ›

Digital transformation in customer service ›

Challenges in customer retention strategies ›

Customer experience metrics in banking ›

Innovative service delivery in retail banking ›

Customer segmentation strategies for banks ›

Impact of AI on customer interactions ›

Building trust in banking relationships ›

Customer service automation in finance ›

Future of retail banking experiences ›

Cultural considerations in banking services ›

Customer-centric banking innovations ›

Measuring customer satisfaction in banking ›

The conference welcomes theoretical, empirical, and applied research contributions that address real-world challenges and propose innovative solutions. All submitted papers will undergo a rigorous peer-review process to ensure originality, technical quality, and relevance to the conference themes.

Accepted papers will be presented at the conference and considered for publication in reputed journals and conference proceedings.

Conference Registration

Accepted authors must register for the conference to present their work.
Early registration allows you to take advantage of discounted fees.
Check the registration page for more details.

Publication Opportunities

Selected papers will be published in the IGAE Conference Proceedings or other journals affiliated with IGAE. Authors whose papers are accepted for publication will be notified in advance.

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