IGAE Event

Call for Papers

The International Conference on Customer Relationship Management and Retention invites researchers, academicians, industry professionals, and practitioners to submit original and high-quality research contributions. The conference aims to provide a global platform for knowledge exchange, innovation, and collaboration across diverse research domains.

This conference focuses on emerging trends, practical challenges, and cutting-edge advancements in areas such as Marketing encouraging interdisciplinary research and innovative approaches to solving real-world problems.

Authors are invited to submit papers addressing, but not limited to, the following areas:

Strategies for improving customer retention ›

Customer relationship management technologies ›

Impact of loyalty programs on retention ›

Personalization in customer relationship management ›

Data analytics for understanding customer needs ›

Building emotional connections with customers ›

Challenges in maintaining customer relationships ›

Case studies on successful CRM implementations ›

Role of customer feedback in retention ›

Omni-channel approaches to customer management ›

Influence of customer service on loyalty ›

Retention strategies for subscription businesses ›

The psychology of customer loyalty ›

Innovative CRM practices in various industries ›

Impact of social media on customer relationships ›

Ethical considerations in CRM practices ›

Future trends in customer relationship management ›

Measuring success in customer retention efforts ›

Customer journey optimization for retention ›

Integrating AI in CRM strategies ›

The conference welcomes theoretical, empirical, and applied research contributions that address real-world challenges and propose innovative solutions. All submitted papers will undergo a rigorous peer-review process to ensure originality, technical quality, and relevance to the conference themes.

Accepted papers will be presented at the conference and considered for publication in reputed journals and conference proceedings.

Conference Registration

Accepted authors must register for the conference to present their work.
Early registration allows you to take advantage of discounted fees.
Check the registration page for more details.

Publication Opportunities

Selected papers will be published in the IGAE Conference Proceedings or other journals affiliated with IGAE. Authors whose papers are accepted for publication will be notified in advance.

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