IGAE Event

Call for Papers

The International Conference on Customer Relationship Management in Banking invites researchers, academicians, industry professionals, and practitioners to submit original and high-quality research contributions. The conference aims to provide a global platform for knowledge exchange, innovation, and collaboration across diverse research domains.

This conference focuses on emerging trends, practical challenges, and cutting-edge advancements in areas such as Banking encouraging interdisciplinary research and innovative approaches to solving real-world problems.

Authors are invited to submit papers addressing, but not limited to, the following areas:

Customer engagement strategies in banking ›

Personalization in banking services ›

Impact of social media on CRM ›

Customer loyalty programs in finance ›

Data-driven customer insights ›

Omni-channel customer experience in banking ›

CRM technologies in financial institutions ›

Customer feedback mechanisms in banking ›

Segmentation strategies for banking customers ›

Retention strategies for banking clients ›

Role of AI in customer service ›

Customer journey mapping in finance ›

Cross-selling strategies in banking ›

Customer relationship metrics and KPIs ›

Digital transformation in CRM practices ›

Ethical considerations in customer data ›

Innovations in customer service delivery ›

Customer trust and relationship management ›

Impact of mobile banking on CRM ›

Future trends in banking CRM ›

The conference welcomes theoretical, empirical, and applied research contributions that address real-world challenges and propose innovative solutions. All submitted papers will undergo a rigorous peer-review process to ensure originality, technical quality, and relevance to the conference themes.

Accepted papers will be presented at the conference and considered for publication in reputed journals and conference proceedings.

Conference Registration

Accepted authors must register for the conference to present their work.
Early registration allows you to take advantage of discounted fees.
Check the registration page for more details.

Publication Opportunities

Selected papers will be published in the IGAE Conference Proceedings or other journals affiliated with IGAE. Authors whose papers are accepted for publication will be notified in advance.

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