IGAE Event

Call for Papers

The International Conference on Customer-Centric Logistics and Service Excellence invites researchers, academicians, industry professionals, and practitioners to submit original and high-quality research contributions. The conference aims to provide a global platform for knowledge exchange, innovation, and collaboration across diverse research domains.

This conference focuses on emerging trends, practical challenges, and cutting-edge advancements in areas such as Supply Chain, Logistics, Business encouraging interdisciplinary research and innovative approaches to solving real-world problems.

Authors are invited to submit papers addressing, but not limited to, the following areas:

Customer-centric logistics strategies ›

Impact of customer expectations on logistics ›

Sustainability in customer service logistics ›

Data analytics for customer insights ›

Challenges in meeting customer needs ›

Future trends in customer-centric logistics ›

Case studies on service excellence ›

Role of technology in customer service ›

Collaboration between logistics and marketing ›

Performance metrics for customer satisfaction ›

Impact of e-commerce on customer logistics ›

Innovations in customer service logistics ›

Risk management in customer logistics ›

Integration of feedback in logistics processes ›

Customer loyalty and logistics performance ›

Emerging trends in customer service ›

Training for customer service excellence ›

Regulatory challenges in customer logistics ›

Logistics efficiency and customer satisfaction ›

Impact of digital transformation on service ›

The conference welcomes theoretical, empirical, and applied research contributions that address real-world challenges and propose innovative solutions. All submitted papers will undergo a rigorous peer-review process to ensure originality, technical quality, and relevance to the conference themes.

Accepted papers will be presented at the conference and considered for publication in reputed journals and conference proceedings.

Conference Registration

Accepted authors must register for the conference to present their work.
Early registration allows you to take advantage of discounted fees.
Check the registration page for more details.

Publication Opportunities

Selected papers will be published in the IGAE Conference Proceedings or other journals affiliated with IGAE. Authors whose papers are accepted for publication will be notified in advance.

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